Privacy policy

Layla Poet is committed to protecting your personal information. This policy outlines how we collect, use and safeguard your details in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information We Collect

We may collect personal information when you:

Place an order or make a purchase
Join our mailing list or create an account
Contact us via email, social media or our website

The information collected may include your name, email address, shipping and billing details, phone number, and payment information.

How We Use Your Information

Your information is used to:

Process and deliver your orders
Communicate updates, offers and brand news (if you’ve subscribed)
Improve your online experience and customer service
Meet legal, tax and regulatory obligations

You can opt out of marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.

Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Payment information is processed securely through trusted third-party payment gateways and is not stored on our servers.

Sharing Your Information

We do not sell or rent your personal information.
Your details may be shared only with trusted service providers who assist in operating our business — such as payment processors, couriers, and email platforms — solely for the purpose of fulfilling your order or providing services to you.

Cookies

Our website uses cookies to enhance browsing and analyse website performance. Cookies do not collect personal information but help us understand and improve how visitors use our site. You can disable cookies in your browser settings at any time.